Terms

Last updated August 2026

A reservation is not a purchase

This website takes no payment. Reserving puts a hold on specific mugs and asks us to get in touch — nothing is bought, and no money changes hands here. A sale only happens once we have spoken and you have agreed to it.

How long we hold them

48 hours. If we have not heard back from you by then, the reservation lapses by itself and the mugs go back on the shelf for someone else. Once we have confirmed your reservation with you, the hold no longer expires. Please only reserve what you actually want — every held mug is one another customer cannot buy.

Prices and stock

Prices shown are in Philippine pesos and are the value of the item only. Delivery, if you need it, is agreed separately. We try hard to keep stock accurate, but if something sells out between your reserving it and our confirming it, we will tell you and cancel that item with no obligation on either side.

Cancelling

You can cancel any time before you have paid, by simply telling us — there is nothing to refund because nothing was charged. We may also cancel a reservation if an item turns out to be damaged, mispriced or unavailable, and we will always say why.

If something arrives broken

Ceramics travel badly sometimes. Send us a photo within three days of receiving it and we will replace the piece or refund what you paid — your choice, no arguing.

Using this site

Please do not make reservations you have no intention of honouring, or use automated tools to place them. We may refuse or cancel reservations that look like abuse, because holding stock that nobody collects hurts real customers.

Contact

Questions about these terms? Message us on the social pages linked at the bottom of every page.